Purchasing from ShenZhen Victpower Technology

[flathill]

I bought 152 cells, had similar issues that others are talking about. I can no longer recommend that anyone buys from Shenzhen Victpower.
They simply will not stand behind their product, their mistakes or their promises.

You may get lucky and actually receive what you order in suitable working condition, but if you don't I wish you luck getting it resolved.

If you do insist on buying from them pay with paypal, pay the extra paypal fee and call it insurance. I paid by wire transfer and didn't have any leverage in the situation.

On the surface they are nice and friendly with lots of promises, when it counts they don't give a shit about what you got vs what you ordered, only that they got your money.

7 of the worst are in the attached photo. (yes the bottom cell is in a ziplock bag to contain the horrid smell)

a123cells1.jpg

Below is an average cell from what I got, I ordered short tab (12.1mm) with no holes, I received incorrectly stamped swiss cheese in almost every length EXCEPT for 12.1mm

new tab.jpg

That sucks dude. They just stopped accepting all paypal payments as they have an issue with their account according to their superior

Now we know why. You guys are really rolling the dice with a wire payment.

[miro13car]

I was probably the last to pay by PayPal for my replacement cells plus 5 cells they forced me to buy.
Starting a dispute through PayPal-founds automatically frozen and they hate this, well ships as promised in first place.
Another thing is than Xin changes what she writes so often
Example it was suppose to be Fedex now is DHL
Those cells better be good or I do reverse charge with my bank

[oatnet]

On the surface they are nice and friendly with lots of promises, when it counts they don't give a shit about what you got vs what you ordered, only that they got your money.

Yes, that is exactly how it works when you buy from a vendor in China. You may pay a fraction of what it would cost in the US, but as a tradeoff you assume tremendous risk on every order. Alternatively, you can pay a US vendor full price to assume that risk for you, and give you the support you are accustomed to.

Below is an average cell from what I got, I ordered short tab (12.1mm) with no holes, I received incorrectly stamped swiss cheese in almost every length EXCEPT for 12.1mm

I didn't know they had a short-tab variety, I only bought the full tabs from them. What was the per-cell cost on short tabs?

-JD

[miro13car]

What fraction means
Is it really fraction?
If consider that 30 percent of your cells from one shipment cannot be used on ebike and can only be used on low power app like solar
So it is more than $30 a cell or $35 a cell
Bottom line bargain at $24 only if all cells good

[rwaudio]

On the surface they are nice and friendly with lots of promises, when it counts they don't give a shit about what you got vs what you ordered, only that they got your money.

Yes, that is exactly how it works when you buy from a vendor in China. You may pay a fraction of what it would cost in the US, but as a tradeoff you assume tremendous risk on every order. Alternatively, you can pay a US vendor full price to assume that risk for you, and give you the support you are accustomed to.

Below is an average cell from what I got, I ordered short tab (12.1mm) with no holes, I received incorrectly stamped swiss cheese in almost every length EXCEPT for 12.1mm

I didn't know they had a short-tab variety, I only bought the full tabs from them. What was the per-cell cost on short tabs?

-JD

I've dealt with many good Chinese factories (but not a reseller) so I would say it's hit or miss just like buying from a US company.

The short tab cells were $14.30US when I first sent payment but due to a "mistake" they were supposed to be $15.20 so before shipping I had to send an extra $136.80US
Still I'm right around $20/cell CAD all costs included.

[ohzee]

Looking into getting some more 20ah cells from Victpower so emailing our friend xin wang.

Turns out they no longer are accepting paypal just T/T.

Price 17.4-18.4 per cell depending on quality.

If this has been stated sorry just wanted to make others aware.

[miro13car]

update on my replacement cells. If you read all thread.
I got my 5 ordered cells plus 4 repalcements.
All cells are marked A0 except one marked a1.
All yield 19Ah but just bearly mostly 19.1-19-2Ah except one marked a1 which yield just below 19A.
But I tested them untill 2.5V cut off.
So Xin delivered on promise I must say.
She promised cells would be picked from the same batch and that is what they shipped.
GOOD.

[cwah]

Unfortunately, they stopped Paypal.

That means that next time, if anyone has a problem, they won't even have to provide any discount.

[miro13car]

I didn't get any discount from them
They simply forced me to order something to get replacement cells
PayPal?
You have to remember that PayPal requires you to ship defective cells back and it costs money
SO how much replaced cells are going to cost?

[cwah]

Yes, it's not that simple. But at least you have the possibility to remove the money from the seller account. That forces them to deal with you.

Without Paypal, they can just ignore you once they have the money.

[totinen]

Without Paypal, they can just ignore you once they have the money.

They still have to think their reputation.

[cwah]

I'm not sure if VictPower has a strong interest for their reputation from forum such as endlessphere. I think that we're probably not their main source of income.

[ohzee]

Today woke up to an email from Xin Wang saying that they now accept paypal again or rather.

"Now our company paypal account is working"

I am not sure if this is a case by case basis based on what you order (I ordered 20+ cells had no issues) or what.

Just thought I would share. I need to sell some stuff before ordering more , but I do plan on making an order.

[ambroseliao]

I got the same email and am in the same situation as Ohzee. I need to sell some stuff to buy these batteries!

[deVries]

Today woke up to an email from Xin Wang saying that they now accept paypal again or rather.

"Now our company paypal account is working"

I am not sure if this is a case by case basis based on what you order (I ordered 20+ cells had no issues) or what.

Just thought I would share. I need to sell some stuff before ordering more , but I do plan on making an order.

Is this Xin Wang person "the best" battery rep to deal with there?

We could do another group buy to save on the shipping overseas. Anyone interested in USA???

What price did you pay for 20 cells? What was your shipping cost? Total was?

Thanks.

[cwah]

Same for a group buy in uk. Anyone interested?

[ohzee]

The price was 18.40 a cell plus about 127$ US for shipping 20 cells total.

[flexy]

I am trying to complete a second purchase from Victpower.

The first I did through paypal for 104 cells, it went Ok and the cells arrived quickly apart from one cell being punctured.

I requested 27 more and a replacement for the punctured cell. Xin was fine about this but insisted on direct money transfer.

I made the payment on 30 May to KING TRONICS INTL ELECTRONICS LTD, which was the account name she had specified, it all went through according to my bank.

She has since contacted me twice to claim the money has not come through.

Has anyone had a similar experience?

Edit- I have since found a mistake was made with the account name, not enough room on the web form to fit it all in. It's best to do this in person with your bank if you are in UK.

[cwah]

Sometimes international transfer takes time to arrive. Maybe you have to wait a little

[Spacey]

Same for a group buy in uk. Anyone interested?

I'm up for 22 Cells in Uk

[cwah]

I was thinking about buying a pack but I can maybe also buy 22 cells and make my own pack if it's easy.

What charger do I need and how do I balance them?

[Spacey]

Any Lifepo4 charger that charges to 3.65v per cell and any decent BMs that balances to 3.65v will do.

[cwah]

Does a 20s lifepo4 charger directly balance the cells? I thought it would be a bulk charge. I could directly ask Victpower for a charger then.

[flexy]

This is a 20s BMS,http://www.evassemble.com/index.php?main_page=product_info&cPath=6&products_id=45&zenid=8lgo528s0oo1b7a1noucoju0u2 I don't know of any 22s options apart from distributed BMS and Peter Perkins design.
I can't vouch for reliability but they have been helpful with stuff I bought (and replaced under things under warranty). Don't forget you can move the charger and BMS to a new pack when the cells do lose capacity.

If you don't have much electronics knowhow then don't go down his route, just get a package from Ping or similar.

[cwah]

Thanks Flexy. Ping is still a bit expensive with low density. So not a good combination.

I am planning on a 20s with 2 spare cells. So should be classical a 20s bms.

Anyway keep us in touch with the seller, if you can solve the problem