Okay so my partner bought me an E-Bike a little over a month ago because I needed to get to work and back....I went out last week to go to work and it wouldn't go....I don't know much about ebikes but I have tried to contact everyone in our area and it seams the bike wasn't purchased here to begin with and the man we bought it from moved here so there are no dealerships or people who will even fix the bike....I have a few people willing to help me but we need a diagnosis to fix the issues and the dealership just keeps telling me to bring it in to them to look at 5 hours away!!! .. I even contacted the manufacturer and they said "this is why we only sell these to licenced dealerships so that you have a place to get it fixed at, how do you want me to help you?" ...This is where I am hoping that you guys may have some information for me....
The bike is fully charged, it says it and it was plugged in for a while....I put the key into the ignition (all lights and sounds work) but when I throttle it back it wont go anywhere....I can hear the motor running and trying to go, but it seams like it doesn't have a chain on it (like a peddle bike when you peddle it but it just doesn't go anywhere because the chain is off)....Yes I know that ebikes do not have chains to make the wheels turn but that's what it seams like....I am totally clueless on where to even begin to look to see what would be wrong or how to check it, but by no means am I or my partner a dummy....we have both a mechanic and electrician who are willing to help us along with a few other people but we just cant find any information.....After searching the web for some kind of ideas we are left even more clueless then when we started....
Any information or ideas would be so greatly appreciated...I am new to all of this stuff and just don't want to break it more then it is already broken
The bike is fully charged, it says it and it was plugged in for a while....I put the key into the ignition (all lights and sounds work) but when I throttle it back it wont go anywhere....I can hear the motor running and trying to go, but it seams like it doesn't have a chain on it (like a peddle bike when you peddle it but it just doesn't go anywhere because the chain is off)....Yes I know that ebikes do not have chains to make the wheels turn but that's what it seams like....I am totally clueless on where to even begin to look to see what would be wrong or how to check it, but by no means am I or my partner a dummy....we have both a mechanic and electrician who are willing to help us along with a few other people but we just cant find any information.....After searching the web for some kind of ideas we are left even more clueless then when we started....
Any information or ideas would be so greatly appreciated...I am new to all of this stuff and just don't want to break it more then it is already broken