zaxxon wrote:In my case Xin wrote me before the sale that they would replace defective module if bad. When I said I wanted to return the bad module for replacement. Xin told me her Company did not want me to send back module because of concerns around shipping, custom, and clearance fees. So I said if I can’t return for replacement then only options where to return money or send a replacement. Xin agreed to send replacement unit if I paid full shipping costs. I agreed and she sent invoice, I sent money. Next day Xin, said she misunderstood her superior and now I must also send bad module back to get replacement. AND I would alsol have to pay shipment on return unit.
My cost to ship back in a reasonable time would be $885. The total costs for replacing module would be $2,804 ($1060 item + $450 original shipping + $885 shipping cost to return + $439 replacement shipping). Victpower would not work with me. Their final offer was to sell me another module at 10% off original price and I still pay shipment.
I wish we had someone that had real connections with this company, or was on the ground where they are located, so we could maybe resolve this sheeit from ever happening. Until then, I hoping someone will invest the time with a defective module to do a cell repair & document it here in this thread. Please search on dremel in this thread if you want to read my ideas about how to do this.
Speaking of cell repairs, that reminds me, would you have any interest in doing a cell repair for us?