EMOVE CRUISER MOTOR PROBLEM

Hi. I have a new Emove cruiser with only 39 miles on it. I was riding along a smooth dirt road when I hear/feel a thump thump coming from the rear wheel/motor and it became very difficult to roll. Soon it wouldnt roll at all and the power wouldnt turn the wheel. I could barely rotate the wheel by hand. later i looked inside the motor. all is clean and dry and no dirt/dust. the magnets things all look fine and wires look connected. it was fully charged also. but now it won't go at all. WHY? also why dont they put a plug in disconnect at the axel for the power cord? HELP

CarmeloLabadie said:

... why dont they put a plug in disconnect at the axel for the power cord? HELP

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You should rather ask this question to the manufacturer

Seems to be a habit of most manufacturers
(no matter combustion or electric engine)
to forget about service and repair possibilities...

On my chinese ebike , I had the same issue:
Had to pin out the plug in order to get the cables through a small hole,
when I had to remove the rear wheel in order to change the tire and replace some broken spokes...

Did you open up the controller compartment, if there is one? Usually there's plugs hiding in there.
If there isn't an external box, then maybe you have a set up with the controller built into the motor case?
It's very rare to not have a plug somewhere for the motor wires...