Is this installed on a bicycle?
Are you using F-N-R?
Are you using a FootSwitch (15)?
Are you using Reversing (14)?
Do you actually need both forward and reverse?
If this is just a bicycle, after motor ID sequence, does the motor spin in wrong direction?
Is this why You are trying to use the "Reversing" (14) wire?
If this just a one direction, forward only bicycle and you have completed the Motor ID...
Go to page 21 of manual, read Step (27) "Change Direction", use App to change to > ENABLED > "Write" the change, cycle power on and off, motor should rotate opposite direction. No need for "reversing" wire.