I rarely have this type of problem with companies, but this one deserves to be written about, because instead of simply removing me from their spam lists as requested, they replied with what amounts to gibberish having nothing to do with the problem. I hope their actual product support and sales personnel listen to their customers and potential customers a lot better than their "info" personnel did in this case.
I sent an email to Rad Power back in June to let them know they had a potential customer here on ES they might want to talk to and linked them to the thread. They replied and thanked me, and that was that (as it should be).
Then yesterday they sent me spam that indicated I'd been added to their marketing list.
I replied asking them to remove me from all of their lists, because I did not sign up for them, and they shouldn't have added me to them.
They replied telling me I should clear my cookies, indicating they either did not read my email, or could not comprehend it.
Since I doubt the people at the address I was communicating with them at will read or comprehend my reply to that, I sent it to all of the addresses I could find for their company (as well as the original address), in the hopes that *someone* can remove me from their lists, and deal with the issue of their other employee(s).
I've quoted each email in sequence below (any URLs have been broken by deleting random characters from them, and any names have been removed), and will post further communications if they are in the same vein, rather than a simple removal of me from their lists that I didn't sign up for.
I sent an email to Rad Power back in June to let them know they had a potential customer here on ES they might want to talk to and linked them to the thread. They replied and thanked me, and that was that (as it should be).
Then yesterday they sent me spam that indicated I'd been added to their marketing list.
I replied asking them to remove me from all of their lists, because I did not sign up for them, and they shouldn't have added me to them.
They replied telling me I should clear my cookies, indicating they either did not read my email, or could not comprehend it.
Since I doubt the people at the address I was communicating with them at will read or comprehend my reply to that, I sent it to all of the addresses I could find for their company (as well as the original address), in the hopes that *someone* can remove me from their lists, and deal with the issue of their other employee(s).
I've quoted each email in sequence below (any URLs have been broken by deleting random characters from them, and any names have been removed), and will post further communications if they are in the same vein, rather than a simple removal of me from their lists that I didn't sign up for.
On 12/20/18, Rad Power Bikes <info@radpowerbikes.com> wrote:
Have you been waiting to learn about all the specs and sizing of the 2019
bikes? Well, the wait is over, click to learn more!
rad.png
(https://hs-3439882.t.hubspotemail.net/e2t/sc2MmZ-8yjWz1W6PkltL769kGYW96hJC5ymqGqW26F2Sk5b3MwldBzP8M04
)
2019 Specs and Sizing copy
(https://hs-349882.t.hubspotemail.net/e2t/sc2/MmZ-8yjWbzW6PkltL769kGY96hJCQ5ymqGqW26F2Sk5b3MwldBzP8N04
)
Full tech specs and sizing are live!
Hi rad rider,
We are happy to unveil the 2019 lineup's full specs and sizing
(https://hs-339882.t.hubspotemail.net/e2t/sc2/MmZ-8yjWbzW6PkltL769kGYW96hJCQ5ymGqW26F2Sk5b3MwldBzP8P04
) ! All 2019 models are expected to be available Jan 2019, but in the
meantime, click the image above or the links below to learn more!
- 2019 RadRover
(https://hs-349882.t.hubspotemail.net/et/sc2/MmZ-8yjWbz1W6PkltL769kGYW96hJCQ5ymGqW26F2Sk5b3MwldBzP8Q04
)
- 2019 RadWagon
(https://h-3439882.t.hubspotemail.net/e2t/sc2/MmZ-8yjWz1W6PkltL769kGYW96hJCQ5ymqGW26F2Sk5b3MwldBzP8R04
)
- 2019 RadMini
(https://hs-343882.t.hubspotemail.net/e2tsc2/MmZ-8yjWbz1W6PkltL769kGYW6hJCQ5ymqqW26F2Sk5b3MwldBzP8S04
)
- 2019 RadMini Step-Thru
(https://hs-343882.t.hubspotemail.net/e2t/sc2/MmZ-8yjWbz1WPkltL769kGYW96hJC5ymqGqW26F2Sk5b3MwldBzP8T04
> )
- 2019 RadCity
(https://hs-3439882.t.hubspotemail.et/e2t/sc2/MmZ-8yjWbz1W6PkltL769kGYW96hJQ5ymqGqW26F2Sk5b3MwldBzP8V04
)
- 2019 RadCity Step-Thru
(https://hs-3439882.t.hubspotemailnet/e2t/sc2/MmZ-8yjWbz1W6PkltL769kGYW96hJQ5ymqGqW26F2Sk5b3MwldBzP8W04
)
Explore All 2019 Models
(https://hs-3439882.t.hubspotemainet/e2t/sc2/MmZ-8yjWbz1W6PkltL769kGYWhJCQ5ymqGqW26F2Sk5b3MwldBzP8X04
)
Ride Rad,
The Rad Customer Experience Team
Rad Power Bikes
622 NW Market St
eattle
ashington
8107
nited States
You received this email because you are subscribed to Marketing Information from Rad Power Bikes
.
Update your email preferences
(https://hs-3439882.s.hubspoteail.net/hs/manage-preferences/unsubscribe?d=eyJlYSI6Im9wcGya25vY2tpdHl0dW5lc0BnbWFpbC5jb20iLCJlYyI6Njg1Mzc2MDQsInN1YnNjcmwdGlvbklkIjo0MDUyOTM3LCJldC6MTU0NTM1MTY4MDk5OCwiZXUiOiIzYTExNDFjMS03MGZhLTQwNzktYjU4NSiNjlhODcyZjVlOGYifQ%3D%3D&v1&_hsenc=p2ANqtz-iLkSJ14LsugJIqLR36215IslqhSPmDZcz3fB51si9P2kqsd1lZmoeCQdQokvfmg_YOK3IPwLqltEJn9og_LYkBFSx5iv0Cj7ppT_7eQr_kx7y0&_hsmi=6837604
)
to choose the types of emails you receive.
Unsubscribe from all future emails
(https://hs-3439882.s.hubspoteail.net/hs/manage-references/unsubscribe-all?d=eyJlYSI6Im9wcG9ya25vY2tpdHl0dW5lc0BnbWFbC5jb20iLCJlYyI6Njg1Mzc2MDQsInN1YnNjcmlwdGlvbklIjo0MDUyOTM3LCJldI6MTU0NTM1MTY4MDk5OCwiZUiOiIzYTExNDFjMS03MGZhLTQwNzktYjU4NS1iNjlhODcyZjlOGYifQ%3D%3D&v=_hsenc=p2ANqtz-9iLkSJ14LsugJIqLR3625IslqhSPmGDZcz3fB51si9P2kqsd1lZmoeCQdQokvfmg_YOK3IPwLqltEJn9og_LYkBFSx5ivt0Cj7ppT_7eQr_kx7y0&hsmi=68537604
)
Me, Dec 20, 5:39 PM PST
Why are you spamming me?
I did not subscribe to any of your lists.. Please remove me from ALL of
them.
I once passed on some info to you, but did not expect your company to be one of the horrible ones that automatically adds anyone that contacts them to their spam lists.
I'll make sure to pass on this behavior to anyone I discuss your company with.
On 12/21/18, ces (Rad Power Bikes) <info@radpowerbikes.com> wrote:
##- Please type your reply above this line -##
Your request (98031) has been updated. To add additional comments, reply to
this email.
----------------------------------------------
ces, Dec 21, 8:58 AM PST
Hey Michael,
Thanks for reaching out and sorry that you're feeling overwhelmed by our
ads.
You can lessen or stop seeing our (or any other ads targeted for you) by
clearing your cache of cookies on your browser. Do beware clearing your
cookies will also likely delete any passwords for websites you have saved on
your browser.
You can learn more about that and how to do it by searching for "how to
clear cookies on my browser" with Google or another internet search engine
of your choice.
Hope this helps and please let us know if you have any questions.
Best,
ces
Customer Experience Specialist
Rad Power Bikes
Note: The below email is being sent to all email addresses I could find for your company, since your "Customer Experience Specialist" that replied either did not read my original email, or cannot comprehend it's very simple request.
Since I don't know which, if any, of your other personnel will be able to deal with the original request, and that of retraining your "Customer Experience Specialists" in reading comprehension skills, I sent it to all of you.
If you need it, my original email is below this person's reply, and the spam you sent me that triggered it is below that.
***********************************************************************
To "Customer Experience Specialist ces":
Did you even read my email?
Which quotes the spam email you sent me?
Because you added me to your spam list?
Which I did not voluntarily join?
It has NOTHING AT ALL to do with "google", cookies, or anything else at my end, or the world wide web.
It is YOUR PROBLEM that YOU must fix on YOUR servers and YOUR emailing programs and lists.
I'll spell this out step by step to help you:
I sent your company an email titled "Potential Customer For You" on June 18th to let you know you had a potential customer (not me) on the Endless Sphere forum, and linked you to them. If you like I can send you a copy of the email itself (and the reply), but it shouldn't be necessary just to get you to remove me from all of your spam lists.
Your company (specifically ..) replied on June 18th thanking me.
That was the entire extent of communications, and was all that was intended.
Then on December 20th, you sent me spam titled "2019 Full Specs and Sizing Live Now! " whcih indicated in it's content that I was on a mailing list that I could unsubscribe from.
I did not subscribe to any mailing lists.
You had no reason (or right) to send me that spam.
Now you reply with information that shows you either did not read my email to you, or you cannot comprehend it's very simple request.
(Either of which is inexcusable for a "Customer Experience Specialist". I also work in customer service, and it wouldn't be tolerated where I work--a guest whose request or question was completely ignored, and then was told to go home and do something completely unrelated would rightly walk right out, and rightly ensure anyone else they know never came to us for anything).
All I would like you to do is, as the original email to you states, is to remove me from ALL of your lists.
If this is not possible for you, personally, then you must forward this to the department or person that CAN do that, and ensure it is completed.