Paul
cell_man, I presume? What the hell are you doing with Moon's account? Confusing at least.
Here you are at last. I believe you dislike/hate to talk to chat/phone with end consumers, hence Joseph being hired to alleviate/dispense yourself from than painful chore. Also suspect that you do'nt read the exchanges between Joseph and the clients unless explicitely Joseph forwards the matter to you to because he's not experimented enough to give proper advice every time. So the request comes from Joseph to you, you're are knowing the bare minimum about the dossier.
Nobody is allowed to call me a liar, especially when I can prove with pictures/videos that the other party (you for instance) is at tort. Respectful behaviour is already rewarded; rude comments will be treated in a similar manner. Respect calls for respect. And courtesy sould be tantamount when I send you thousands of dollars in return for goods - all paid in advance!
I hope you'll forget the few days I took to reply to your rude/pretentious
'clarifications'/defamation. I seriously needed to calm down before telling that I'd would not want to. Anger is not of good advice. Ever.
Don't get me wrong. In matter of batteries building/assembling, you're a genius. Concerning the whereabouts of the BBS0xB, your affirmations look like pretentions, unless you've disassembled and reassembled several models. I did.
Now let's review what you've said in post # https://endless-sphere.com/forums/posting.php?mode=reply&f=28&t=58898#pr1262649 which is the heart of the matter, shall we?
O-rings - orange
I did not asked replacement o-rings. I stated that 3 o-rings were destroyed after ONLY 2000 kms. Which I consider inaceptable. Not knowing which exact model(s)/size(s) was required, I relied on you to tell me so. Meanwhile I ordered,paid, and received for $50 of misc o-rings from another source (Ebay) which took 2 months. I have received all of them since.
Still pretending that
I would also suggest that if the motor (36V 500W BBS02B) is used moderately as you state, then you are not going to see lots of broken parts and i really do not think you need to go to all this trouble at this stage.
?
Date: Sat, 31 Dec 2016 14:09:14 -0500
From: Marce
To: EM3ev <orders@em3ev.com>
Subject: Re: EM3ev - Order 22348
Lines: 70
User-Agent: Mutt/1.5.23 (2014-03-12)
Hello Joseph,
Hoping my email finds you well,
I've opened my BBS02 for inspection and lubrication.
Fond 2 issues:
1 - One orange O-ring on the mid gear has desintegrated.
It's the one at the top of the device. Not visible in the
picture, I've retrieved bits of it everywhere. The bottom
o-ring is the one that is still in place.
http://www.ts-export.com/_mb/bbs02_31dec2016/IMGP0404.JPG
http://www.ts-export.com/_mb/bbs02_31dec2016/IMGP0405.JPG
As a result, the shaft is loose in its bearing. Probably
will need replacement.
http://www.ts-export.com/_mb/bbs02_31dec2016/IMGP0405enhanced.jpg
2 - There are 2 o-rings at the drive end of the crank shaft.
One black and one orange. Both were broken/destroyed.
Then I stated a result of o-ring destruction, clearance was now excessive between the 12mm pignion ring and the circular plate. Parts replacement were expected to have a tight fit. In any case I NEVER stated that I would like to get the parts from free. I was willing to pay for them but Joseph
clearly stated once that I will never get spare parts from em3ev unless guaranteed or broken. He said it understand my point of view but nevertheless, should I needed parts from em3ev I'd have to found and order some elsewhere!.
Therefore i ordered some circular/triangular pinion support plate from Doug Sbyner at my expense. It's Canada here and the purchase was $55 and $33 to rerturn the part! So as you could Imagine I'm not very happy about your no spare parts politics! Doug was king enough to issue a complete refund: postage and parts cost!
A net 22$ lost!
You've also complained'pretended that you weren't sure that my motor was the new or traditional model.
B.S.:
you had multiple photos all the time and plenty of time to determine the motor version/model
If you're curious, there are more photos on the website
with numbers ranging from 375 to 407 to document the
process. I'll add more when I relubricate/rebuild it.
I asked Joseph "Is there anything else you'd want me to check?"
He replied
"Not at present. I think you have covered everything and the clear photos have made it much easier to see the parts that you require. Measurements, etc?"
You've also complained that I was a liar and there was NO BLACK oring whatsoever at the large gear of the crank shaft. Cheap shot and total absence of competence:
I have 3 photos proving the contrary:
http://www.ts-export.com/_mb/bbs02_31dec2016/IMGP0405.JPG - my original crank shaft, notice 2 grooves for 2 o-rings
http://www.ts-export.com/_mb/bbs02_31dec2016/IMGP0404.JPG - idem, one black o-ring (severed), one orange-oring (shredded)
Plus another one with the picture enhanced (retinex). The black o-ring is clearly visible within the green rectangle square - contrast is the best I could achieve though. But it's clearly visible:
http://www.ts-export.com/_mb/bbs02_31dec2016/IMGP0405enhanced.jpg
Will need replacement parts. Not urgent, I have 3 whole
months.
If you're curious, there are more photos on the website
with numbers ranging from 375 to 407 to document the
process. I'll add more when I relubricate/rebuild it.
1. you requested replacement O-rings only (which incidentally are impossible to source from Bafang).
How am I supposed to know that? You could at least provide measurements so I could source elsewhere!.
we therefore provided what you requested, plus an axle. I'm sorry that you feel the axle is not a perfect match, but in fact it was not something you requested. We did not charge anything for service parts, they were provided free of charge.
So what! Stop whining for Christ sake! How I am supposed to be aware of that? Who as asked to provided free of chage? Who asked you to use DHL: It's a terrible company. And when you send random part (unrequested) please at least provided parts that do fit and are compatible!
2. all O-rings are orange in colour. there is not 2 O-rings on the end of the shaft, there is 1. There is not a second black 0-ring as you stated.
False: already established!. B.S. again. I have photos clearly showind them. OK black on black background has not the best contrast. If you only took the time to examine them, zoom in , you'd clearly see them and not insulted me being an lowlife liar!
3. the motor was not faulty when you disassembled it (according to your communications with us). you noticed some damaged O-rings after disassembling the motor.
Were we agree finally.
4. you stated in an email to us: "Will need replacement parts. Not urgent, I have 3 whole months." After we scratched their heads for 2 weeks or more, at how to deal with your request for O-rings, we sent out the parts and included an axle too. we used express DHL shipping to send you the parts. It wasn't made very clear in the emails to us, that you had the latest BBS02B motor.
You're problem; not mine. I had 3 full months, well 2 actually since you managed to waste 1 already in 'scratching their heads for 3 orings. And How I possibly know Bafang issues a newer model that precise day of manufacture. You should have do that, so you are the incompent here.
5. so it seems like you are stating that Bafang provided a motor built with the incorrect gears, or internal parts?
B.S. Again. Pure speculation from your part!
How do you caly that large rotary part with multiple (~22) gears at the larger extremity of the Axle? - i HAVE PICTURES OF THAT MAN!
B.S. Again. This a gear, that one you're pretending never sending me!- That is what you sent to me: http://www.ts-export.com/_mb/bbs02_31dec2016/IMGP0412.JPG
!
If you want to order spare parts, you should state you have the latest version, BBS02B motor (built after April 2016). I would also suggest that if the motor (36V 500W BBS02B) is used moderately as you state, then you are not going to see lots of broken parts and i really do not think you need to go to all this trouble at this stage.
You mean trhat you cannot/ wouldn't track op the parts serial number that I purchased from you but you can extremery well estimate the warranty date expiration. Not very serious!
AND WHAT ABOUT ALL THOSE WE MOTORS listed in this thread on endless sphere SHIPPED BY BAFANG WITHOUT ANY LUBRICATION; MAKING NOISES AFTER 200 KMS, iT'S MY DUTY TO VERIFY IT ALL.
Joined: Fri Dec 23, 2016 10:47 pm
================
1. you requested replacement O-rings only (which incidentally are impossible to source from Bafang). we provided 1 o-ring for the pinion gear and an axle with o-ring fitted. we therefore provided what you requested, plus an axle. I'm sorry that you feel the axle is not a perfect match, but in fact it was not something you requested. We did not charge anything for service parts, they were provided free of charge.
2. all O-rings are orange in colour. there is not 2 O-rings on the end of the shaft, there is 1. There is not a second black 0-ring as you stated.
3. the motor was not faulty when you disassembled it (according to your communications with us). you noticed some damaged O-rings after disassembling the motor.
4. you stated in an email to us: "Will need replacement parts. Not urgent, I have 3 whole months." After we scratched their heads for 2 weeks or more, at how to deal with your request for O-rings, we sent out the parts and included an axle too. we used express DHL shipping to send you the parts. It wasn't made very clear in the emails to us, that you had the latest BBS02B motor.
5. We have not supplied you any gears, so it seems like you are stating that Bafang provided a motor built with the incorrect gears, or internal parts?
If you want to order spare parts, you should state you have the latest version, BBS02B motor (built after April 2016). I would also suggest that if the motor (36V 500W BBS02B) is used moderately as you state, then you are not going to see lots of broken parts and i really do not think you need to go to all this trouble at this stage.
EM3ev Assistance
1 µW
1 µW
Posts: 3
Joined: Fri Dec 23, 2016 10:47 pm
P_.S. All my photos are zoomable1
