Recent content by EM3ev Assistance

We have brought this to our web developer's attention. They will get back to us shortly. In your case there may be a conflict between having two accounts registered using the same email address after the old database was imported over.

Hi Guys, Our web developer has successful imported all the log-ins from the old site over to the new website. If you put in your email address and password it should work.

Apologies for any issues there might be with the new site. Please understand the new site is running on a totally different software platform to the old site. It isn't possible to carry over the account details and everthung else, over to the new platform. We will discuss the possibility of...

I'm sorry to hear about your issues with the wheel build. We will offer you a refund for the cost of the wheel build and the ebrakes. It seems to be clear that your items were damaged in transit. I can assure you that these parts would have been checked prior to shipment. The fact that you state...

I have just sent you a PM, Peter. Please contact us at the email address provided. I don't want to publicly post our email address for fear of spam. Normally, we would just send you to our contact page, but we are launching a new website and it takes some time for the domain name servers to...

Sorry I didn't see your message until now. If you contact us at orders@em3ev.com we will get you set up with the Infineon software.

a few clarifications: 1. you requested replacement O-rings only (which incidentally are impossible to source from Bafang). we provided 1 o-ring for the pinion gear and an axle with o-ring fitted. we therefore provided what you requested, plus an axle. I'm sorry that you feel the axle is not a...

We changed the parameters on our BMS back about 2-3 years ago, to increase the HVC cut slightly, as we found that the BMS configuration we had been using (4.17V Balance, 4.2V HVC) was consistently preventing packs from getting to a 100% full charge of 4.2V per cell (it would typically stop play...

Hi Guys, This is Moon from EM3ev. I am here to help any forum members who may have a problem with EM3ev supplied products. If there is issue I will try my best to help. Thanks Moon