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    My Bafang Ultra Mountain Bike! Frey AM1000

    Thank you for your kind reply! :bigthumb:
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi all friends, Long time no here! this is Ivy come back again. there are many info and ideas I would like to share about FREY. And FREY founder may plan a trip to US in September to meet some of FREY bike users have some face to face communication if possible. Do you know any interesting...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Right now, We are offering extensive promotions for the 5th-anniversary celebration thanking Frey’s users and supporters. The promotion runs from December 16, 2021, to January 15, 2022. Offer 1: AM1000 V5 in Black group buying 4380 USD deliver to US and EU address. Offer 2: Return customer...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi friends here, We are responsible for the frame damage for sure. We have given several solution for choice. and just discuss and wait for final confirmation. Regards, Ivy
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi Daniel, Your AM1000 is 3.0 version. As we have replied you yesterday, we will prepare a present 5.0 version AM1000 frame send to you as our support. it will cost about 2 weeks to make it ready. Best Regards, Ivy Wang
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi, If there is some difference info between us. please write by email to us with your detailed records. So then we can check it. We always done what we confirmed. but it should be clear to each other. Another point you should understand, payment fee is not included for refund. different...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi, We have refunded as how confirmed with you and you can see the records. and the refund was released in time as how it processed. we have done orders on Alibaba for more than 4 years. all trasctions goes how they should be. As we have done all we can in our side, so you should check with...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi, Here I would like to show information from our side. We have succefully refunded 4180USD for your EX bike on 4th,Novermber,2020. Before, we have another refund to you is 471.5USD succefully in October, 2020. Total we refunded to you 4651.5USD. Don't understand you said only 580? You can...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi, Please don't worry. we are contacting with Alibaba to support us for handling it. as it is weekend now. we will handle it for you in coming week. Best Regards, Ivy Wang
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi, Here I would like to have some response base on your this post below: Firstly, thank you very much for your trust and purchase several bikes together at one time. we try to do our best to serve and support our customers, but still many details can be improved always.We are open to...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi JE， We have already applied this new update tube in all related models include: AM1000, M600, HT1000, FAT1000, HUNTER, CC. So if you place order now, all the bikes will come with the new update tube which I showed by picture above.
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    My Bafang Ultra Mountain Bike! Frey AM1000

    I would like to tell that we have already improved the flat tube in fact. so present frames is more stronger than past ones. we design and made the tube by adding 2 strong Internal reinforce you can see from below picture:
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi Kevin, I just watched your short video again, found there was really a loud sound from the frame like the shock was been compressed to it's full suspension length. maybe that's because of the shock air pressure is not enough. in fact, it is big impact to the whole bike, especially to the...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    I would like to clear we always response quickly if we got email or message. I also can see that there is someone like to discuss on internet firstly compare with contact with supplier firstly. this is a small part consumer act in this way. and we also respect it. But if want to get support not...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    As our support for this case. We can offer you a new replacement frame this time. As we should remind you that some modification should be informed and consulted before your action earlier. Maybe you have not awared that some mofication will be a potential issue to cause somen problem...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi, We also saw your post on the FB group in recent days. and we left message follow you to remind you should contact us with details by email to us. otherwise, we don't know the situation and can't support you promptly. About frame issue, I leant that you have modified several things without...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hello Everyone, We would like to have a small discussion topic about AM1000 color with you. Now we have 3 color for AM1000 to choose as a standard offer, Matt black, yellow and blue. And if someone would like to order some other color, you need to pay an extra cost to custom the color if...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi Jeff, Thank you for your feedback. got it! we will improve in these points for customers to understand our bike and what they can get more easy and clearly.
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    My Bafang Ultra Mountain Bike! Frey AM1000

    We always response quickly as soon as we got any feedback by email or call or anyway. Only maybe sometime we missed some email, we can't response promptly. if after 24 hours have not got reply. Try to resend the message as a remind. Also there are some customer would like to share and discuss...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Some issue are special cases and may caused by multiple factors effected together. But some issues do not permit to happen more. We are strengthening quality control in more details at present. Thank you for all your attention and feedback. We will take care all the information to us.
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Sorry for our faults in these details. We will comprehensively improve quality control and further enhance the training of workers on product details. Any issue or deficiencies you see on our products, please report to us freely anytime. we will pay attention and avoid similar case happen again...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi, Sorry for late reply. About the battery connector situation you showed, it seems the contact is not very well. we will send you a pair of battery connector for you to change. This is a Reention supply battery case system in China, as it's big capacity and the shape design, it is not fully...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Dear friends, Here I give our response about the brake adapter. at a period of time, we are short of MAGURA adapter(mainly during March when we are making the gourp buying orders, we can't wait to delay for the orders, so we adapt TEKTRO brake same model adapter on MAGURA brakes, it match well...
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi， There is some area not covered well for delivery ebike by the logistic system at present. if we missed some email answer promptly, please resend it again. we will check out and answer as soon as possible. Regards, Ivy
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    My Bafang Ultra Mountain Bike! Frey AM1000

    Hi friends, Hope everyone is good enough in your side and take care yourself! We are trying to do something to support our orginal and new FREY customers. see our latest news below: http://www.frey.bike/article/FREY-is-with-you.htm If there is something we can support, please feel free...
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