Hi
I open this topic, because i think this information is important and to avoid that my experiency will be drowned in subject M500 / M600.
On bafang site we can found a sheet dedicated to warranty:
https://bafang-e.com/oem-area/service/warranty-policy/
whith an contact for the request: service@bafang-e.com
Clear, squared. At begening i have sent an email for a technical request and i have received quick answer (négative but quick).
BUT when i have sent an eamil with "warranty" mentionned and where i have asked procedure to solve the problem on my M500. Nobody answer, alike when i have asked to other contacts available on bafang site and the supplier of my motor (dengfu).
For my experiency, bafang warranty is bogus at the moment. If somebody have other experincy, do not hesitate to share here. That will gave important information for potential buyers.
In add, when you know that you can't find spare parts anywhere at this time for M500, alike an controler. You can deduce that if you have an failure with an M500, the only solution is to purchase another motor. I hope this state will change quickly and we can maintain the M series alike the BBS
I open this topic, because i think this information is important and to avoid that my experiency will be drowned in subject M500 / M600.
On bafang site we can found a sheet dedicated to warranty:
https://bafang-e.com/oem-area/service/warranty-policy/
whith an contact for the request: service@bafang-e.com
Clear, squared. At begening i have sent an email for a technical request and i have received quick answer (négative but quick).
BUT when i have sent an eamil with "warranty" mentionned and where i have asked procedure to solve the problem on my M500. Nobody answer, alike when i have asked to other contacts available on bafang site and the supplier of my motor (dengfu).
For my experiency, bafang warranty is bogus at the moment. If somebody have other experincy, do not hesitate to share here. That will gave important information for potential buyers.
In add, when you know that you can't find spare parts anywhere at this time for M500, alike an controler. You can deduce that if you have an failure with an M500, the only solution is to purchase another motor. I hope this state will change quickly and we can maintain the M series alike the BBS