Hi
Sounds like a 15ah pack, could also be low voltage cutoff on a bad cell tripping out as well, I wouldnt do a no load test to check the pack capacity, it will take ages and it wont really prove much as you may get much more AH out of the pack at small C rates, you say you didnt want the CA because of its size but would rather use a multimeter :? you really just need a watts up meter, they are 40 dollars and small like a box of matches, this will tell you your min voltage, max amps, power consumed in watt hours, nice and simple, it is useful to know this information if not when just diagnosing problems such as this.
If they have sold you a 20AH pack and it is actually a 15AH pack then you must go back to them, its early days for this stuff I think that folks should go with Ping as he seems the most reliable of the bunch at the moment and his after sales service is very good.
Knoxie