If this is the same pack as
https://endless-sphere.com/forums/viewtopic.php?f=14&t=30864&start=75#p521073
then there's probably another dud cell in that group that has drained down the other cells in the group, so it could actually be 0V.
Even if it's not the same pack, it's still probably the same problem(s).
You'd need to measure at the actual cells under the wrappings to make sure the balance wire didnt' just break somewhere, which would also result in reading 0V (measured from battery negative to first balance wire).
If it is not the balance wire, and the cell group voltage is really 0V, then you'd need to use the techniques linked in that post/thread to determine which cell is dud, and either replace the dud cells, or disconnect one end of them from the group so they don't electrically interfere with the rest of the pack anymore, then use the charging techniques in the thread to fix the rest of the cells.