Dexter/Torqueboards/DIY
I apologize for the wide distribution of this message. I have been unable to reliably reach you through your business email and would like to draw attention to this issue. I see you are still active on electric skateboard forums so I'm posting in all of them to try to get that communication going again. I have been waiting for an RMA for over 2 months now and am concerned that you may have lost track of it. I'm out $200 and don't even have broken hardware to show for it.
In October 2016 after a brief conversation on your web chat you issued RMA 2221 for some failed hardware.
On 10/27 that hardware was delivered to your business shipping address
On 11/17 I sent email asking for an update and received no response
On 12/1 I sent another email and received the following response:
Hi Chris,
Sorry for the delay. We're just not getting settled in.
We'll get your RMA2221 shipped out.
On 12/5 I replied asking you to confirm a shipping date and received no reply.
On 12/13 I emailed you asking for an update and received no reply.
At this point it has been 69 days since you received the hardware and in that time I've only managed to get a single reply.
Please answer the following questions:
Is it possible you have a mail filters/spam problem that is hiding or deleting my email to you?
Do you still intend to ship this?
Specifically when? Please provide a date.
Thank you for your attention to this matter
--Christopher
I apologize for the wide distribution of this message. I have been unable to reliably reach you through your business email and would like to draw attention to this issue. I see you are still active on electric skateboard forums so I'm posting in all of them to try to get that communication going again. I have been waiting for an RMA for over 2 months now and am concerned that you may have lost track of it. I'm out $200 and don't even have broken hardware to show for it.
In October 2016 after a brief conversation on your web chat you issued RMA 2221 for some failed hardware.
On 10/27 that hardware was delivered to your business shipping address
On 11/17 I sent email asking for an update and received no response
On 12/1 I sent another email and received the following response:
Hi Chris,
Sorry for the delay. We're just not getting settled in.
We'll get your RMA2221 shipped out.
On 12/5 I replied asking you to confirm a shipping date and received no reply.
On 12/13 I emailed you asking for an update and received no reply.
At this point it has been 69 days since you received the hardware and in that time I've only managed to get a single reply.
Please answer the following questions:
Is it possible you have a mail filters/spam problem that is hiding or deleting my email to you?
Do you still intend to ship this?
Specifically when? Please provide a date.
Thank you for your attention to this matter
--Christopher