Giovanni LiCalsi
100 W
I have had poor service and lousy warranty care.
My latest shipment arrived in NZ last week using the only available shipping at the time FEDEX (expensive) but the box was labelled with lithium warnings and overstow etc. also balance connectors taped to side of bubble wrapped hardcase packs and two hardcase packs in boxes inside another box and then three of those boxes packed in the final shipping box. lithium warning labels on all but the innermost boxes. The outer and next layer boxes were filled out with air pockets.dnmun said:maybe someone has seen a shipment from them recently and can confirm the top load label they are using now.
it may be that the new zealand authorities did not go along with that arrangement but i think in this guys case he was just caught in the middle like everybody else. i recommended he try ordering from HK again on his group buy thread since nobody is gonna go along with him on that.
RC_guy said:I've been ordering since 2009 *** snip *** I finally got replacement for 4 batteries but the replacements were the SAME!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I guess the only batts I never had a problem with are the 6S 5000 Turnigy 20C
What brand, size are you refering to ?? ...Zippy ??, Turnigy ??, etc ???RC_guy said:Yeah bad batteries made their appearance (ones with high internal resistance) May 2013...
Ricky_nz said:My latest shipment arrived in NZ last week using the only available shipping at the time FEDEX (expensive) but the box was labelled with lithium warnings and overstow etc. also balance connectors taped to side of bubble wrapped hardcase packs and two hardcase packs in boxes inside another box and then three of those boxes packed in the final shipping box. lithium warning labels on all but the innermost boxes. The outer and next layer boxes were filled out with air pockets.dnmun said:maybe someone has seen a shipment from them recently and can confirm the top load label they are using now.
it may be that the new zealand authorities did not go along with that arrangement but i think in this guys case he was just caught in the middle like everybody else. i recommended he try ordering from HK again on his group buy thread since nobody is gonna go along with him on that.
I think they might be bringing back up airmail again (offered air mail lipo) but it didn't work when i tried. Got to last step then said they couldn't use that method. the new air mail option that showed up only seamed to accept a much smaller amount than in the past. Sadly the days of 8 hardcase packs in one shipment are gone :-(.
The fedex wasn't too much more expensive when ordering 5 hardcase packs (max in one shipment.) It also got here real quick.
kiwipete said:Hey, that's really interesting.. Just for comparison sake, would you mind telling me when you ordered the LiPos and when you received them? FYI, i ordered mine on the 28th of November and like you I went with FEDEX priority shipping.
I noticed that for some reason the Fedex option now seems to have disappeared from their website..
Ricky_nz said:Looks like I ordered on 15/12/2013 and received them on 19/12/2013 in napier . Fedex tracking had it on the 16th so Hobby king didn't muck around packing it.
I'm really impressed at the shipping time given the time of the year.
Their site is still offering me the fedex option. It offers me 'Fedex Priority $56.35' for 5 x turnigy 4s 5Ah hardcase ( seems to be about max lipo Wh limit for fedex to nz).
I think it might be to do with shipping limits.kiwipete said:I just put 5 x Turnigy 4s 5Ah hardcase in the cart and yep, I get the Fedex option too (as the only option). The moment I change to Turnigy 6s 5Ah which is what i'm after, it disappears and the only option I get is International Registered Airmail. and then only for a maximum of 2 bricks. Tried three but it barfs at that. Very strange..
Ricky_nz said:I think it might be to do with shipping limits.kiwipete said:I just put 5 x Turnigy 4s 5Ah hardcase in the cart and yep, I get the Fedex option too (as the only option). The moment I change to Turnigy 6s 5Ah which is what i'm after, it disappears and the only option I get is International Registered Airmail. and then only for a maximum of 2 bricks. Tried three but it barfs at that. Very strange..
The forms that came with the packs list max 100Wh per box (seems to be the boxes within the main box) and I think a 6S is probably just above which would be really sad.
I need to take the cat to the vet but later if i remember I'll scan the documents that came with the packs and upload.
Good Luck, should be fine .Thanks for doing that; most appreciated. I've just bitten the bullet and ordered three Turnigy 4S 5Ah bricks (with Fedex shipping at $40.91) Lets see what happens this time.. (Hope I'm not a sucker for punishment)
Sunder said:Probably not a great idea bashing one of the most popular and reliable vendors on here. I've likewise had many good successes from them. Great pricing, fast delivery, friendly service.
Of course if someone threatened to not pay you, you would hold off shipping their goods. And Paypal has only ever processed a claim that fast for me when the vendor has agreed to the refund. So there was probably a 2 minute phone call between Paypal and HK, which sounded something like "Yeah we know about this ******, just process the refund". Probably hasn't affected their rating at all.
You have to remember HK is one of the biggest in the world. They ship out thousands of orders in a day. Your 1 in 10 million complaint isn't even going to be a fifth decimal place rounding error.
ddk said:Seems as if down-under needs a local warehouse.
ya mean nz isn't down under the down under?Sunder said:ddk said:Seems as if down-under needs a local warehouse.
There is a down under warehouse... An Aussie one anyway. Not so much for our Kiwi cousins that everyone seems to think is our seventh state.
I get my stuff usually in 2-3 days.