I couldn't get a reply from Cyclone-USA's email address and they don't list a phone number so I attempted to buy from Cyclone Taiwan. Two weeks and 26 emails later I finally found a phone number for the USA office and talked to the charming and helpful Jim and an order is under way. But for your amusement and to vent my frustration, here is the email exchange with TW. To read in chronological order, start from the bottom.
They have just announced they are no longer dealing with the public. Maybe this is why!
===============================================================================
rowan eisner to ☆cyclonebikeâ˜â€
show details 11:37 (1 hour ago)
The motor is 3kg and the SLA batteries are 24AH 24V and weigh 10kg.
I want to buy your kits but this is so hard to find out what works with what. You didn't answer my question about the weight of the 650W kit plus battery. My mother has to bring this on a plane for me - it's important. I would buy from your US dealer but they don't reply to their email and don't seem to sell batteries. And they don't deliver to Canada.
Thanks
2011/2/28 ☆cyclonebike☆<cyclonebike@gmail.com>
- Hide quoted text -
You mean 16AH 48V SLA battery only weight 4 kg?
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Saturday, February 19, 2011 12:27 PM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Hi again
32kg is a lot. Our SLA kits are only 13kg each. I think this is too much. How much would it weigh for the 650w kits with matching batteries?
2011/2/4 ☆cyclonebike☆<cyclonebike@gmail.com>
weight about 32kg
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Wednesday, February 09, 2011 9:57 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
I think it's ok, so long as it won't overload the controller or the battery. We do have steep hills here. But I have to send it to my mother's hotel and she won't be there till 3 March.
How much does the whole thing weigh including the battery? She will have to bring both kits on a plane.
2011/2/4 ☆cyclonebike☆<cyclonebike@gmail.com>
let me know if you want to change to 650W + 24V 16Ah battery
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 11:54 PM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Ok, thanks for all your help with this.
Cheers
Rowan
2011/2/4 ☆cyclonebike☆<cyclonebike@gmail.com>
the 650W kit use 24V battery top speed is only 50km/h
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 11:08 PM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
I thought we were talking about the 650W motor. Is that because it's running at 48v? Shouldn't that just double it?
Sorry, I'm trying to understand.
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
The Motor max output is 1800W
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 10:38 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Ok, let's do that. Can you send a link for that combination please.
And how many watts is the motor???
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
We can do 16AH 48V battery.
one cost will be 938USD more for 2x (CY1200 3chainwheel kit + 16AH 48V battery + 3A chatrger complete kit ) with shipping 2794USD
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 10:08 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
What power is the motor and in your first email you said there was a choice of a 16AH battery. Is this the best battery you can do for this motor?
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
Parts detail
and 8Ah 48V LiFePo4 pack in battery bag + 3A 48V charger
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 2:01 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Thanks Paco
Can you send the list of what this list includes, including the motor power, battery type and charger. I can't find it from your item number or "cy1200".
Thanks
Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
CY1200 3chainwheel complete kit
Item # 1200-3C-A-EV8A 48V-48-3AB
928.00
quantity |
$1,856.00
Item total:
$1,856.00
Shipping and handling
$464.00
Total:
$2,320.00 USD
I will give you 20% discount for just 1856USD
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Monday, February 07, 2011 11:57 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Yes please - a complete kit. Everything we need to make it work on the bike. The charger and throttle too. Thanks
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
Is battery pack , already built , ready to use.
Do you need other parts ( like chainwheel freewheel crank set, axle, bracket )
let me know and I will give you the quote.
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Monday, February 07, 2011 9:35 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
So does the battery come built or does it need building? The picture on your site looks like it comes in parts.
If it comes built, I'd like to order 2 motors, 2 of the highest performing batteries you have for these kits and the appropriate charger. Can you send me a link for that please.
Thanks for all your help with this.
Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
the BMS is 70A max, 40A continue
our battery 8Ah 48V can do 80A continue
don't have instructions to built the battery pack, because it require a lot of detail and experience.
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Sunday, February 06, 2011 11:46 PM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Ok, if I get these other batteries I think their BMS will cut out at 10A. We need to climb steep hills a lot, presumably that means drawing higher current.
Does your BMS allow the motor to draw such a high current?
Can you do a higher AH battery?
Do I really have to build the battery myself and are there instructions?
Thank you for answering all my questions.
-Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
Rowan,
66A is max current, when the bike running at 40km/h the current will be only16~ 20A, that why the range is 32~40km
2 of the 650W motor 3 chainwheel kits without battery and without charger send to Canada is 888USD I give you 8% discount ( online is 960USD)
you can pay to our paypal sales@cyclone-tw.com or I can send you paypal link.
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Sunday, February 06, 2011 11:27 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Are you sure the motor draws 66A? The maximum rating I can find for a battery is 10A. And your battery range would be less than 15 minutes with full throttle.
I think I will buy 2 motors from you and get my batteries in the USA. What will that cost and how do I order?
Thanks
Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
How long does it take to deliver to Toronto, Canada? 7 days
Does the 650W motor go CW or CCW? only CW now is in stock
Are there installation instructions for this motor? yes, please see http://www.cyclone-tw.com/3chkit.htm
How many amps does it draw? 66A
I think a 16AH battery would not be sufficient for this motor and our terrain. 16Ah is good for 32~40km range.
Price including delivery to Canada best price 10% discount only 998USD ( is 1112.52USD online)
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Sunday, February 06, 2011 12:24 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Hi Paco
How long does it take to deliver to Toronto, Canada?
Does the 650W motor go CW or CCW?
Are there installation instructions for this motor?
How many amps does it draw?
I think a 16AH battery would not be sufficient for this motor and our terrain.
Price including delivery.
Thank you
Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
Rowan,
We don't sell kit with SLA battery, we only have LiFePo4, and the best battery is LiFePo4.
let me know what you like, you can choose 8AH 24V or 16AH 24V LiFePo4 and I will give you the quote
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Saturday, February 05, 2011 7:23 AM
To: cyclonebike@gmail.com
Subject: Bike kits wanted
Hi
We would like to buy two of your bike kits for use in the cloud forest of Costa Rica, so we need it to copy with steep climbs. I was thinking the 650w motor. What batteries are best to go with that? What voltage is it? I notice your complete kit uses SLA batteries but your site in the USA doesn't recommend using SLA batteries. LiFePo sounds like the best bet but do I have to build it myself from the cells? It would need to arrive in Canada by the beginning of March for my mother to bring it to Costa Rica on a flight. What is your delivery time to Canada?
Thanks
Rowan Eisner
They have just announced they are no longer dealing with the public. Maybe this is why!
===============================================================================
rowan eisner to ☆cyclonebikeâ˜â€
show details 11:37 (1 hour ago)
The motor is 3kg and the SLA batteries are 24AH 24V and weigh 10kg.
I want to buy your kits but this is so hard to find out what works with what. You didn't answer my question about the weight of the 650W kit plus battery. My mother has to bring this on a plane for me - it's important. I would buy from your US dealer but they don't reply to their email and don't seem to sell batteries. And they don't deliver to Canada.
Thanks
2011/2/28 ☆cyclonebike☆<cyclonebike@gmail.com>
- Hide quoted text -
You mean 16AH 48V SLA battery only weight 4 kg?
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Saturday, February 19, 2011 12:27 PM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Hi again
32kg is a lot. Our SLA kits are only 13kg each. I think this is too much. How much would it weigh for the 650w kits with matching batteries?
2011/2/4 ☆cyclonebike☆<cyclonebike@gmail.com>
weight about 32kg
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Wednesday, February 09, 2011 9:57 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
I think it's ok, so long as it won't overload the controller or the battery. We do have steep hills here. But I have to send it to my mother's hotel and she won't be there till 3 March.
How much does the whole thing weigh including the battery? She will have to bring both kits on a plane.
2011/2/4 ☆cyclonebike☆<cyclonebike@gmail.com>
let me know if you want to change to 650W + 24V 16Ah battery
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 11:54 PM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Ok, thanks for all your help with this.
Cheers
Rowan
2011/2/4 ☆cyclonebike☆<cyclonebike@gmail.com>
the 650W kit use 24V battery top speed is only 50km/h
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 11:08 PM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
I thought we were talking about the 650W motor. Is that because it's running at 48v? Shouldn't that just double it?
Sorry, I'm trying to understand.
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
The Motor max output is 1800W
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 10:38 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Ok, let's do that. Can you send a link for that combination please.
And how many watts is the motor???
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
We can do 16AH 48V battery.
one cost will be 938USD more for 2x (CY1200 3chainwheel kit + 16AH 48V battery + 3A chatrger complete kit ) with shipping 2794USD
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 10:08 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
What power is the motor and in your first email you said there was a choice of a 16AH battery. Is this the best battery you can do for this motor?
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
Parts detail
and 8Ah 48V LiFePo4 pack in battery bag + 3A 48V charger
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Tuesday, February 08, 2011 2:01 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Thanks Paco
Can you send the list of what this list includes, including the motor power, battery type and charger. I can't find it from your item number or "cy1200".
Thanks
Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
CY1200 3chainwheel complete kit
Item # 1200-3C-A-EV8A 48V-48-3AB
928.00
quantity |
$1,856.00
Item total:
$1,856.00
Shipping and handling
$464.00
Total:
$2,320.00 USD
I will give you 20% discount for just 1856USD
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Monday, February 07, 2011 11:57 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Yes please - a complete kit. Everything we need to make it work on the bike. The charger and throttle too. Thanks
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
Is battery pack , already built , ready to use.
Do you need other parts ( like chainwheel freewheel crank set, axle, bracket )
let me know and I will give you the quote.
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Monday, February 07, 2011 9:35 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
So does the battery come built or does it need building? The picture on your site looks like it comes in parts.
If it comes built, I'd like to order 2 motors, 2 of the highest performing batteries you have for these kits and the appropriate charger. Can you send me a link for that please.
Thanks for all your help with this.
Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
the BMS is 70A max, 40A continue
our battery 8Ah 48V can do 80A continue
don't have instructions to built the battery pack, because it require a lot of detail and experience.
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Sunday, February 06, 2011 11:46 PM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Ok, if I get these other batteries I think their BMS will cut out at 10A. We need to climb steep hills a lot, presumably that means drawing higher current.
Does your BMS allow the motor to draw such a high current?
Can you do a higher AH battery?
Do I really have to build the battery myself and are there instructions?
Thank you for answering all my questions.
-Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
Rowan,
66A is max current, when the bike running at 40km/h the current will be only16~ 20A, that why the range is 32~40km
2 of the 650W motor 3 chainwheel kits without battery and without charger send to Canada is 888USD I give you 8% discount ( online is 960USD)
you can pay to our paypal sales@cyclone-tw.com or I can send you paypal link.
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Sunday, February 06, 2011 11:27 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Are you sure the motor draws 66A? The maximum rating I can find for a battery is 10A. And your battery range would be less than 15 minutes with full throttle.
I think I will buy 2 motors from you and get my batteries in the USA. What will that cost and how do I order?
Thanks
Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
How long does it take to deliver to Toronto, Canada? 7 days
Does the 650W motor go CW or CCW? only CW now is in stock
Are there installation instructions for this motor? yes, please see http://www.cyclone-tw.com/3chkit.htm
How many amps does it draw? 66A
I think a 16AH battery would not be sufficient for this motor and our terrain. 16Ah is good for 32~40km range.
Price including delivery to Canada best price 10% discount only 998USD ( is 1112.52USD online)
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Sunday, February 06, 2011 12:24 AM
To: ☆cyclonebikeâ˜â€
Subject: Re: Bike kits wanted
Hi Paco
How long does it take to deliver to Toronto, Canada?
Does the 650W motor go CW or CCW?
Are there installation instructions for this motor?
How many amps does it draw?
I think a 16AH battery would not be sufficient for this motor and our terrain.
Price including delivery.
Thank you
Rowan
2011/2/3 ☆cyclonebike☆<cyclonebike@gmail.com>
Rowan,
We don't sell kit with SLA battery, we only have LiFePo4, and the best battery is LiFePo4.
let me know what you like, you can choose 8AH 24V or 16AH 24V LiFePo4 and I will give you the quote
BR
Paco
From: rowan eisner [mailto:rowaneisner@gmail.com]
Sent: Saturday, February 05, 2011 7:23 AM
To: cyclonebike@gmail.com
Subject: Bike kits wanted
Hi
We would like to buy two of your bike kits for use in the cloud forest of Costa Rica, so we need it to copy with steep climbs. I was thinking the 650w motor. What batteries are best to go with that? What voltage is it? I notice your complete kit uses SLA batteries but your site in the USA doesn't recommend using SLA batteries. LiFePo sounds like the best bet but do I have to build it myself from the cells? It would need to arrive in Canada by the beginning of March for my mother to bring it to Costa Rica on a flight. What is your delivery time to Canada?
Thanks
Rowan Eisner
