PSWpower did nothing wrong as "Alex" wrote in the British forum:
"Not exactly true. They did source them from us but it wasn't intentional. It happened due to a miscommunication in the company.
Anyway yes we are looking to partner up with companies for offering warranty and servicing.
So if anyone is from a retailer feel free to contact me
Kind regards
Alex"
Explain that without sounding ridiculous. So they gave merchandise to a dealer who did what? They sold them.
Maybe PSW sold them too cheap, seems to be the only way for such a problem.
At least is PSWpower in the market for a while and has a good reputation, international warehouse connections and supplies anything you need for your Bafang or Tsongshen. So they know the game, even as you can not compare them to a customer caring US company.
Customer care is not the strong side of our friends from Eastern Empire.
PSW should be a good address to sell such kit's and get into the market, but this may collide with Toseven's unrealistic high price policy, not wanting to compete with other brands. Which is just as unrelistic as customer unfriendly... if you don't have a premium product, you can not charge premium prices. I see the value, if software bugs are fixed, on parr with a Bafang.
Please, no one should forget, once the software works, these motors can be used. Only then we will see other, mechanical, thermal or whatever releyability problems of the new, untested motor. Toseven is really not BOSCH, Shimano, Yamaha or Sachs!
If you want to know how a 2023 construction of an e-bike motor looks like, maybe this is the way to go: PINION MGU E1.12
Interested in a 9-12 gear integrated motor, use Google translate
Pinion MGU E1.12: Die revolutionäre Motor-Getriebe-Einheit im Test