I had good customer service from Jack Du. And so far I'm satisfied with the chargers I bought from them -- their prices are really great for what you get. But I have to post a word of warning -- the resistor bleed BMS these guys sell are not very good. One of the BMS I received was DOA. The other one (which I assume was working as designed) didn't limit input current when one of the shunt circuits is triggered, the voltage just went right up to 3.9v on the most charged cell pair, and then the BMS shut off the charging completely. So the high voltage cutoff worked, and the low voltage cutoff worked, but it won't balance the cells unless maybe you have a charger that will limit itself to around 100ma or whatever the shunt current is.
EDITED TO ADD: These chargers have an auto-shutoff feature that turns off all charging when the current drops below some threshold. Not sure exactly where that is, but it's somewhere between 600mA and 4000 mA on my chargers (probably ~1A I guess), well above my BMS' shunt current.
Ping's 5A charger with the aluminum case seems to be made by the same people. It has the same behavior, except the auto-shutoff triggers when it drops below 500 mA, still too high.