broke said:
The whole point is the battery is new and not working can we all agree on that. now how can I get this fixed so I can ride.I don't have ways to charge up just part of the pack or just one cell I just want my new pack to work.
fechter said:
The BMS will take forever to balance that much difference. Like days. And you'd need to make sure the charging voltage was set high enough so all the rest of the cells are shunting, which may be higher than the normal setting. It would be a lot faster if you could charge the low cell individually to try bringing it up to the same as the others. I'd do this after charging the whole pack. All the cells should be around 4.2V at full charge.
It will take some time to balance that low group, as Richard says, perhaps days. But if you don't have a single cell charger than that's what you have to work with.
The question is, will this pack recover if it is balanced, or is it actually damaged. At this point we don't actually know. What we do know is that it was drained to LVC several times, it is now significantly out of balance, and the apparent pack capacity is reduced (which is consistent with an out of balance pack). We don't know if the pack is bad, or it merely needs a good balancing.
Let's see if I can boil this down.
If you give it a good 12 hour charge/balance and the group that was low goes higher than the other groups, then clearly the capacity of that group is low and the pack needs repair.
If you give it a good charge/balance and the group that was low comes up but stays lower than the rest, then perhaps it is just a balance problem, and it needs a lot of balancing to correct. After fully balancing it, a good charge/balance cycle after each use should maintain the balance, if not the pack needs repair.
If this were my pack, I would use a single cell charger to charge the low group. Single cell chargers are under ten bucks on ebae. But in the case one isn't available, I would put that pack on charge every minute it was possible to do so. Let it charge and balance as much as possible until it gets fully balanced. I'd make a charging log of time, date, and cell group voltage to collect good data to help understand what the status is.
If you are riding the pack every day, and it is not getting toward balance, and charging every minute you can, it may be time to stop using the pack a few days and just let it balance. A single cell charger would be SO much faster.
Here's a 4.2V 1A wall wart charger for under $10: eBay item number:221769572704. Note that I have no affiliation with this seller or experience with his products. A charger like this one may be 10 to 20 times faster than the BMS at balancing.
If this is your daily driver, perhaps use your backup for a few days and let this battery charge/balance (if it is making progress, which your measurements will show). Ebike failures are always possible so some sort of backup is required to have reliable transportation. It doesn't have to be another ebike, just another way to get around.
If you want service from the vendor, you need to talk to them. Perhaps this pack is safe to send back. I can't answer than question. Ideally there would be a local and capable battery repair place that could do the work and the vendor could just send the components.
I'm going to be away from the internet for a few days, so my responses will be delayed.