Just rode past a bike shop that was built in a strip mall 3 years ago and has already went out of business. Granted there is another one that has been around for over 30 years 3 miles away but what a failure. Seems people are just too lazy these days to ride bikes anymore. Or could have been from poor customer service, I went in to buy a rear rack and their front window says free install on parts. I go up to the counter with my rack and say there is free install correct, they look at me and say "yes but you will have to leave it here overnight", ok can I use your tool to install it real quick "sorry no". Can't borrow a allen wrench for two minutes and a two minute rack install takes overnight! Never went there again.