Hello all,
I am hesitant to do this but I would feel like a jackass if someone else experienced this because of our feedback here in this thread...
I made a purchase (actually 2 seperate purchases) from hobbyking back on the 23rd to be shipped via EMS... I received very quickly 2 tracking EMS numbers but only one showed up in the system (EMS HK or EMS US)...
I have since received one of my orders (the one which tracked - EA048602764HK) an AeroDrive XP motor... however, I have contacted customer service at hobby king twice and twice I was given ... there is no way to sugar coat it, completely false information.
First contact - The rep tried to say my product had just come into stock, these were the Zippy 20C 6S packs (3 of them) and when I placed the order they were in stock, marked as reserved after payment and they sent me a shipment notice with the EMS tracking number EA048600922HK which you may feel free to check via the HK Post website or the USPS website, it's not in the system.
Second Contact - Rep claimed that HK Post was having system issues, I gave it 24 hours more and still EA048600922HK was not in the HK or US (it would have been in the US system by then) tracking systems so I emailed HK Post directly...
Response from HK Post to my inquiry (inquiry included):
Dear Michael Keefer,
Thank you for your e-mail.
We regret have no posting records of the above item number being received in our system up till this moment. Would you please re-confirm the correct item number and provide us for tracking.
Without the proper item number, we are unable to ascertain whether the mail was posted through Hongkong Post or not. Please contact your sender / supplier direct for the matter.
Best regards,
Mail Tracing Office
Hongkong Post
----- Original Message -----
From: Michael Keefer
To: mto@hkpo.gov.hk
Sent: Friday, May 28, 2010 9:57 AM
Subject: Tracking system down? RE: EA048600922HK
Hello,
I was informed the tracking system is experiencing issues and that you are in possession of parcel EA048600922HK, can you please confirm if this parcel is in transit? I assume it is not since it would have passed borders by now and it does not track in the US side system either.
Thank you in advance for your assistance and my apologies for taking your time.
Respectfully,
----
So although I am not telling anyone to stop ordering from HobbyKing, be aware that something is not quite right with this whole situation... I am hoping this is resolved monday but I didn't want to wait out (just in case they are having holiday sales) and have anyone else in a similar situation.
I will post back when I have more information regarding this issue.
-Mike