Great seller until the controller on a new BBSHD crapped out after a week. The motor started cutting out, then would come back on. The time between recoveries got longer. By the next day only the display turned on with a "30" error. I tested the connections and changed displays. I tried to jumper wires and bypass the display and no go.
I tried to work with the seller over the last week to trouble shoot. First he said it was the display, both of them. Now he claims I rode in heavy rain and that's why the controller is dead. I offered to buy a second unit if he included the replacement controller in with the new one, he declined.
A side note, the motor arrived quickly but the packaging was a little beat up. The chainring had come loose and had a few teeth flattened from impact. The motor had no obvious signs of damage but had obvious bounced around a bit during shipping. I'm not sure if this was the cause, the controllers from what I gather are a bit of a hit or miss.
In any event, the controllers aren't cheap and they should last more than a week. Kevin Fang at Eunorau has been making up excuses for the failure that don't make sense. I would caution anyone from purchasing from this vendor as there is no warranty support. I've ordered a replacement controller from Luna Cycle and I regret not buying from them directly. The $100 I saved ended up in El Segundo anyways.
I tried to work with the seller over the last week to trouble shoot. First he said it was the display, both of them. Now he claims I rode in heavy rain and that's why the controller is dead. I offered to buy a second unit if he included the replacement controller in with the new one, he declined.
A side note, the motor arrived quickly but the packaging was a little beat up. The chainring had come loose and had a few teeth flattened from impact. The motor had no obvious signs of damage but had obvious bounced around a bit during shipping. I'm not sure if this was the cause, the controllers from what I gather are a bit of a hit or miss.
In any event, the controllers aren't cheap and they should last more than a week. Kevin Fang at Eunorau has been making up excuses for the failure that don't make sense. I would caution anyone from purchasing from this vendor as there is no warranty support. I've ordered a replacement controller from Luna Cycle and I regret not buying from them directly. The $100 I saved ended up in El Segundo anyways.