jonathan75
1 W
- Joined
- Sep 12, 2014
- Messages
- 50
In the UK Paypal have a very strict policy. You have six months from date of receipt of the goods, to make a claim on the basis that you didn't receive the good paid for. Under this heading falls receiving goods which weren't as described; and I am virtually certain, goods not of satisfactory quality, goods packed poorly, etc (obviously what you paid for was goods which were fit for purpose). I think you'll find the property doesn't pass to you until you take receipt. So it is the seller's duty under the Paypal agreement that the goods arrive in good condition - whether or not they are packed properly. There is no requirement for you to pay to send the goods back in order to benefit from this guarantee. The risk lies with the seller. You should read your local Paypal buyer guarantee conditions, and/or phone Paypal to get some advice. Whatever you do don't pay to have your goods returned to the seller, and don't try to make a claim with the shipper: the seller alone has a contract with the shipper, and if the seller has to refund you (under the Paypal contract) for sending goods which didn't arrive in decent condition, then it's for the seller to claim from the shipper, if they so choose. Good luck!
P.S. nobody should ever pay these guys by direct bank transfer. Use the method which gives the most purchase protection. In the UK that's credit card first (s 75, applies to worldwide purchases), then possibly debit card (because you still enjoy VISA/AMEX protection - though check first), then probably Paypal, and then escrow, etc etc, but never ever bank transfer because then I don't know what you can do apart from invite your online pals to email the seller/blacklist the seller.
Good luck!
EDIT - OMG they do visa! Did you pay by visa/amex? You're laughing, as we say in England - there is huge protection for you through both your card provider (bank), and through visa/amex's own schemes! Ring the card provider first and see what they say.
P.S. nobody should ever pay these guys by direct bank transfer. Use the method which gives the most purchase protection. In the UK that's credit card first (s 75, applies to worldwide purchases), then possibly debit card (because you still enjoy VISA/AMEX protection - though check first), then probably Paypal, and then escrow, etc etc, but never ever bank transfer because then I don't know what you can do apart from invite your online pals to email the seller/blacklist the seller.
Good luck!
EDIT - OMG they do visa! Did you pay by visa/amex? You're laughing, as we say in England - there is huge protection for you through both your card provider (bank), and through visa/amex's own schemes! Ring the card provider first and see what they say.