RoadWrinkle
100 W
Well after much thought and research, I decided to buy an eCruiser from Evovl Electric Bikes in Huntington Beach, California. I want to be as factual as I can in relating the BAD (IMHO) experience I had with them after sending them $2100 with my credit card:
1.) Checked out there bikes on their website and called the number listed on their site to make a purchase (there is in fact a way to buy their bikes from their website).
2.) The number lead me to an automated Google sort of answering machine service, that then lead me to leave a message, so I did.
3.) A few minutes later received a call back from a guy who said he was the owner of Evovl , I won't mention his name for privacy reasons. We discussed my order and he emailed me an invoice for the bike. I called him back with my credit card info on Tuesday night, he said he would ship first thing in the morning (Wed.) and that he would provide tracking info same day.
4.) He never shipped or sent tracking info on Wed. So I Google-mapped their business address (as listed on their website and the invoice they sent) and it was a residence in a suburb of Huntington Beach.
5.) So I called him late Wed. night wherein he indicated that he had to wait for my payment to clear PayPal before shipping and he was "sorry" for not following up with me. When I placed the order he made no mention of going through PayPal or waiting for payment to clear (I assumed a CC would clear immediately). He apologized for not contacting me and promised shipment first thing in the morning (Thursday).
6.) They never shipped on Thursday. Instead, I get an email from a different person from Evolv, with a .pdf file attached with a "General Waiver of All Claims" stating they would not ship the bike unless I signed the waiver and returned it to them, despite all ready being paid in full and promising to ship (twice).
7.) The waiver was not just for personal injury and property damage liability (which would be reasonable for en eBike company to want you to sign), this document also released them from any liability "use of equipment or property supplied by Evolv Bicycles" They wanted me to sign a contract wherein I agree that I have no legal recourse if there is something wrong with their bike, even if it was caused by "their own negligence".
8.) I emailed back refusing to sign this ridiculous (IMHO) General Release of All Claims, but demanded they ship to me or refund in full.
9.) They refused to ship and refunded me in Full again via PayPal.
I do not think they are trying to scam anyone out of their payment, Instead, I think they engage, IMHO, in horrible business practices and I would avoid trying to buy anything from them: This is my opinion, only, and based solely on my experience with them.
1.) Checked out there bikes on their website and called the number listed on their site to make a purchase (there is in fact a way to buy their bikes from their website).
2.) The number lead me to an automated Google sort of answering machine service, that then lead me to leave a message, so I did.
3.) A few minutes later received a call back from a guy who said he was the owner of Evovl , I won't mention his name for privacy reasons. We discussed my order and he emailed me an invoice for the bike. I called him back with my credit card info on Tuesday night, he said he would ship first thing in the morning (Wed.) and that he would provide tracking info same day.
4.) He never shipped or sent tracking info on Wed. So I Google-mapped their business address (as listed on their website and the invoice they sent) and it was a residence in a suburb of Huntington Beach.
5.) So I called him late Wed. night wherein he indicated that he had to wait for my payment to clear PayPal before shipping and he was "sorry" for not following up with me. When I placed the order he made no mention of going through PayPal or waiting for payment to clear (I assumed a CC would clear immediately). He apologized for not contacting me and promised shipment first thing in the morning (Thursday).
6.) They never shipped on Thursday. Instead, I get an email from a different person from Evolv, with a .pdf file attached with a "General Waiver of All Claims" stating they would not ship the bike unless I signed the waiver and returned it to them, despite all ready being paid in full and promising to ship (twice).
7.) The waiver was not just for personal injury and property damage liability (which would be reasonable for en eBike company to want you to sign), this document also released them from any liability "use of equipment or property supplied by Evolv Bicycles" They wanted me to sign a contract wherein I agree that I have no legal recourse if there is something wrong with their bike, even if it was caused by "their own negligence".
8.) I emailed back refusing to sign this ridiculous (IMHO) General Release of All Claims, but demanded they ship to me or refund in full.
9.) They refused to ship and refunded me in Full again via PayPal.
I do not think they are trying to scam anyone out of their payment, Instead, I think they engage, IMHO, in horrible business practices and I would avoid trying to buy anything from them: This is my opinion, only, and based solely on my experience with them.