If 2 pairs of pliers don't cut it, dribble a drop of chain lube or penetrating oil like WD40 into the cap threads. Be sure to thoroughly clean any oil spilled on your rim if using rim brakes.
OK I got it. Just some pliers. I didn't build this bike. Just started a new job. I am one of the mechanics at new city e bike/ride share program. Still figuring out all their bikes