lowbudget
10 W
I wanted to lace up an alex dx32 rim to my 3540. The Lbs said no trouble, they have done others. I ordered spokes from Grin, disassembled my wheel, and took it in on a friday. After explaining that spokes were to be outside the flange, and no dishing was needed. I was told they would have it done Tues. or Wed.
On Fri. afternoon they called and I went to pick it up. All the spokes were inside the flanges. This is exactly wrong say I. I know says the kid, I,m not sure why I did it that way. He also informs me that he wasn,t sure where to measure from, and so, guessed at the dishing.
After making certain they understood what "no dishing" meant, they told me they would get right at it and call me as soon as it was done. They called 4 days later to tell me the wheel was done but they had dropped it and ruined the rim. They ordered a different rim. According to them you can,t buy an alex dx32 rim. So now 3 weeks later my wheel is supposedly finished, with a mismatched rim.
Do I get a discount, or even an apology? Nope. I get $113 bill!! Over double the cost of lacing a wheel anywhere else. Of course the first thing I will have to do is take it to another shop, and get the truing/tension checked.
Bad enough, but I had to cancel my holidays as well!!
Should I not be allowed to hurt this guy? How do I pay this crook without blowing a gasket?
On Fri. afternoon they called and I went to pick it up. All the spokes were inside the flanges. This is exactly wrong say I. I know says the kid, I,m not sure why I did it that way. He also informs me that he wasn,t sure where to measure from, and so, guessed at the dishing.
After making certain they understood what "no dishing" meant, they told me they would get right at it and call me as soon as it was done. They called 4 days later to tell me the wheel was done but they had dropped it and ruined the rim. They ordered a different rim. According to them you can,t buy an alex dx32 rim. So now 3 weeks later my wheel is supposedly finished, with a mismatched rim.
Do I get a discount, or even an apology? Nope. I get $113 bill!! Over double the cost of lacing a wheel anywhere else. Of course the first thing I will have to do is take it to another shop, and get the truing/tension checked.
Bad enough, but I had to cancel my holidays as well!!
Should I not be allowed to hurt this guy? How do I pay this crook without blowing a gasket?