raylo32
100 kW
And not just slow, but you'll get different answers from the same support contact on different days. They forget what they already told you, in spite of having an e-mail thread. There is no phone line to call where simple issues could be resolved in 2 minutes but instead have to wait for several days to exchange a few e-mails. and then get forgotten and more confused... etc.
I won't go into all the details but my Photon originally came with a defective SW02. That took a couple of months to get them and CYC to understand. Then they e-mailed me that the quickest way to get a good one was to order it and the charge would be reversed when they got my RMA piece. So, that's what I did. What did they do? Why when my RMA broken part got there they sent me ANOTHER one instead of issuing the refund. I got the notification of the shipment of this second replacement SW102 from the SAME support tech who told me to order the new one first and they would send a refund later. Silly me.
I won't go into all the details but my Photon originally came with a defective SW02. That took a couple of months to get them and CYC to understand. Then they e-mailed me that the quickest way to get a good one was to order it and the charge would be reversed when they got my RMA piece. So, that's what I did. What did they do? Why when my RMA broken part got there they sent me ANOTHER one instead of issuing the refund. I got the notification of the shipment of this second replacement SW102 from the SAME support tech who told me to order the new one first and they would send a refund later. Silly me.
@raylo32 Yeah, you were right about electrifybike support being slow. After I stupidly destroyed my axle, I contacted them about buying a new 68mm spindle. During the wait, I ordered a new one from johnnynerdout. My johnnynerdout order has shipped with an expected delivery this saturday, and I've yet to hear back from electrifybike.