I have frequented a **lot** of listservs and discussion boards over the years, starting long before the web, or even the public internet.
The most successful forums are those where
Be NICE, i.e. respectful and kind
is the #1 rule, and rigorously enforced by mods, no matter how smart, knowledgeable or prolific the poster.
Doesn't mean smarmy touchyfeely all rainbows and kittens.
Just basic polite consideration, try to be gentle, focus on the issues, no insults.
Pretty obvious stuff our parents should have required of us before we went off the kindergarten.
Not that I do it all the time myself, but I don't mind being reminded. . .